Feature Setup and Use
Once your phone is set up and you have a dial tone, you should configure the features of your phone. Some of the features are configured online and some are configured directly from your phone.

1. Online Configuration
To set up your online-based phone features, go to the website: http://phone.digis.net. Your login is your 10-digit phone number, and your password is the four digits printed on the label of your phone adapter. If you are in the process of porting your phone number, use your porting number. The password was e-mailed to you if you ported after receiving the adapter or you can obtain it by calling Digis Customer Care.

To configure your phone click the “One Number Access” tab. This tab allows you to do the following:

A. Set up a Failover Number. This is a phone number where calls will be transferred if there is a power outage or if the Internet service is down. Typically it would be a cell phone. It is not required, but can be useful in the event of an outage.

B. Configure Voicemail or Answering Machine. The Digis Phone Service comes with voicemail turned on—it will answer after 20 seconds (about four rings). The Digis voicemail will store 50 messages. If you wish to use your own answering machine, uncheck the “Voicemail On” button. If you wish to have your voicemails e-mailed as an audio attachment and/or texted to you, enter an e-mail/text address. Deleting an emailed copy of the voicemail message will not delete the message from your voicemail box. You will need to dial into your voicemail and delete it there also.

C. Set up Ring Pattern. The ring pattern determines how incoming calls will be handled. It is set for “Ring Main Phone Only.” It can be set to ring the main phone, then forward to an alternate number, ring an alternate number only (“Call Forwarding”) or to forward all calls to voicemail. The options will change with each choice and are self explanatory.

Be sure to click on the “save” button once you make any changes to the One Number Access.

2. Phone Configuration
After you have configured the basic settings of your phone through the website, there are additional settings that are configured using the phone itself.

A. Access Voicemail - Record Voicemail Greeting - Change Password.If someone has left you a voicemail message, when you pick up the phone you will hear a “stutter” dial tone. To access the Digis voicemail system, simply dial your phone number. (If you are in the process of porting your number, dial the temporary number until the port has completed). If you are calling from your own number, you will be prompted for your password. If you are calling from another number (such as a cell phone), press the “*” (star) key when the greeting starts playing, and you’ll be prompted for your password. You can now listen to your messages. To customize your greeting, press “0” for mailbox options. Press 1 to record your “Unavailable Message” (message callers hear if you don’t answer the phone). Press 2 to record your “Busy Message” (message callers will hear if you’re on the phone). Press 3 to record your name. Press 5 to change your password, if desired.

B. Caller ID: Inbound and Outbound caller ID are provided with the Digis Phone Service. Inbound caller ID will display the caller’s name and phone number for all calls when available. It requires a telephone with Caller ID display capability. Outbound Caller ID for a new number that we assign will show your phone number, but may display “Anonymous, Restricted, Private, Not Allowed” or an incorrect name for up to a month until your name information is updated in the national Caller-ID database. Please make sure that you have enabled outbound caller ID by dialing *68 on your phone.

C. Block Caller ID: *67 blocks outbound caller ID; *68 enables outbound caller ID. You will usually want this enabled.

D. Call Waiting: A call waiting tone alerts you to an incoming caller during an active call. Press Flash (or hook switch) to place the current call on hold and answer an incoming call. Press Flash (or hook switch) to switch between calls. Dial *56 to enable Call Waiting; dial *57 to disable this feature.

E. 3-Way Calling - Call Transfer: During a call press Flash (or hook switch) momentarily; the party will be placed on hold. You will hear dial tone and can then dial a third party. Once the third party starts ringing you can either press the Flash (or hook switch) to join all three parties in a single 3-way call, or hang up to connect the remaining two callers. You can perform a blind transfer by hanging up before the third party answers, or an attended transfer by hanging up after the third party has answered.

F. Last Call Return: Dial *69 to call the phone number of the last caller if Caller ID information was available.

G. Auto Redial: *66 will redial the last number you called. If the number is busy the user will hear a special announcement and the feature will monitor the called number for up to 30 minutes. When both lines are idle, the phone will give a special ring. Pick up the handset and you will be connected to the number. During the monitoring process you can continue to originate and receive calls without affecting the Auto Redial request. Request can be canceled by dialing *86.

H. Call Dialing: All numbers within your home area code can be dialed with the seven local digits—the area code is not required. For all calls outside your are code dial 1 plus the 10-digit number. For international calls, start by dialing 011, then the country code, then any remaining digits. Calls to all locations in the U.S., U.S. Territories and Canada are included in the monthly service price. Calls to other countries have a low per-minute charge based on the country. To avoid delays after dialing a number, press the “#” (pound) key and the call will connect immediately.

I. International Calls: To view the rate for an international call, go to the website http://phone.digis.net, log in, and click on “International Rates.” Type in the name of the country to see current pricing. International and 411 calls are billed at the beginning of each month to your account. To see itemized toll calls that you have made for up to six months, click on the “Billing” tab in the website.

J. 911 and 411 Calls: 911 calls are included with the service. You should be prepared to give your address immediately on a 911 call if asked, although in many cases the 911 operator may already have it available. If you have moved since setting up service, please contact Digis Customer Care to update your address in the 911 address database. 411 calls are available at $.89/call and billed with the International calls at the beginning of each month.

K. Please note: Our service does not support any third-party billed calls such as collect, credit card, 900 and certain 800 pay-per-call services. Rotary or pulse-dial phones will not work. Your phone must be set to “tone” dialing.

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